Frequently Asked Questions
FAQ
Don't leave any questions behind. If you still have any questions about WP Maxify, please contact us.
If your question is not found here, please let us know using the Inquiry form in the contacts page.
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Do I need WordPress maintenance services?
If you run a small or medium-sized business, the answer is yes. It saves you time, reduces operational costs, and keeps your site running smoothly without draining internal resources. For larger companies, outsourcing WordPress maintenance helps streamline teams and boost shareholder value through greater efficiency. -
What is the cost of WordPress website maintenance?
Our WP Maxify service offers straightforward, transparent pricing: 49 € per site/month, or 490 € per site/year (save 2 months). For businesses needing enhanced protection, we also offer a High-Security option at 749 € per site/year (no monthly option available). -
Do you offer refunds?
We do not offer refunds. Once a plan is purchased, services are provided for the full period. You may cancel your subscription at any time before the next billing cycle to avoid further charges. That said, we’re confident you’ll be fully satisfied with the value and reliability of our service. -
Do you offer phone or livechat support?
Not at the moment. We only offer support via email and there is no limit on how many support questions you can ask. -
Do you have a white-label program for agencies?
Yes we do! We offer white-label packs for 10, 50 and 100 sites at a special price. We configure a support @youragency.com email addresses to our help desk software so we can manage any questions and requests in you agency name. All reports sent to your clients will have your agency name and logo. We keep payment completely separate so as to maintain the white-label aspect of our support. -
Do you have 24/7 monitoring of my website?
Yes, we monitor your website 24/7. Our automated tools check the status of all sites under our monthly service every minute, around the clock. If a site goes down or shows unusual behavior, our system instantly alerts our support team, who then take prompt action to resolve the issue. -
What happens during onboarding of a WP Maxify service?
Our onboarding process begins with a comprehensive technical audit of your WordPress installation and hosting stack. This includes assessing server configuration, PHP version, database performance, plugin/theme integrity, security posture, and uptime history. Based on the findings, we configure a tailored maintenance plan to ensure peak performance, uptime stability, and robust security. The audit is documented and shared with our operations team, who follow a standardized maintenance protocol covering updates, backups, security monitoring, performance tuning, and issue resolution workflows. -
What are safe updates, and how are they different from regular user updates?
We perform weekly safe updates on your websites. This means every week we create a restore point for each plugin, theme and core update we do on your websites. When you update a plugin the traditional way (simply by clicking in the update link in your WordPress backoffice) your website can break because of any conflict with your WordPress or other plugins versions. -
Do you offer other services, like content management or SEO?
At WP Maxify, we specialize exclusively in WordPress maintenance. However, we collaborate with trusted WordPress partners who offer a full range of digital marketing services — including content management, SEO, web design, and more. If you’re looking for these services, simply fill out the form on our About page, and we’ll connect you with the right solution for your needs.